Returns & Refunds Policy

We want you to equip your motorcycle with total confidence at Spares Direct. If an all-weather motorcycle cover, shelter tent, or protective canopy does not quite suit your vehicle's dimensions or parking space, you may return it under our 30-day voluntary return policy. Your statutory consumer rights are not affected by this policy.

1. 30-Day Voluntary Return Window

For eligible motorcycle covers, outdoor shelters, and protective accessories, we provide a 30-calendar-day voluntary return window, beginning from the date your package is marked as delivered by the carrier.

To request a return, simply follow the straightforward mail return instructions provided below within 30 calendar days of receiving your order.

This 30-day return period is in addition to, and does not replace or limit, any statutory legal rights you maintain under applicable United Kingdom consumer protection legislation.

2. Return Conditions & Vehicle Cover Inspection

For a voluntary return under our 30-day policy, motorcycle protection products should be returned:

  • Clean, undamaged, and in resalable condition
  • Unused on dirty outdoor roads (covers must be free from road grime, chain grease, oil stains, or mud splashes)
  • In their original retail cartons or storage carry bags with all internal foam and packaging intact
  • With all included windproof under-belly buckles, tension straps, fiberglass/steel frame poles, and instruction sheets
  • In a condition that allows our warehouse staff to verify fabric integrity and waterproofing coatings

Customers may reasonably unpack and test-fit covers over a clean, cooled vehicle indoors to verify length, handlebar clearance, and top-box fit.

Hot Exhaust & Outdoor Weathering Clause

Due to material safety and fire-retardant fabric standards, covers that exhibit exhaust pipe heat melt marks, burn holes, scorches, or shelters permanently anchored into ground concrete with outdoor weathering do not qualify for voluntary 30-day return where their condition prevents clean resale. This does not affect any statutory rights where an item is proven faulty, defective, or non-conforming under UK law.

3. Your Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory consumer rights.

Where applicable, UK consumers hold statutory cancellation rights under the Consumer Contracts Regulations 2013 and statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods under the Consumer Rights Act 2015. Where a statutory right applies, it takes absolute precedence over any conflicting provision of this voluntary returns policy.

4. How to Use Your Prepaid Return Label (Step-by-Step Mail Return)

To eliminate return hassle, a pre-printed, prepaid return shipping label is already enclosed inside every delivery parcel.

There are zero return carriage charges and zero restocking fees for eligible returns made under our 30-day policy.

Step 1 — Repack the Motorcycle Cover

Carefully fold the clean, dry cover or dismantled shelter components back into its original retail box or dedicated carry bag with all buckle straps and hardware.

Step 2 — Affix the Return Label

Firmly seal the parcel using heavy-duty packaging tape. Peel and adhere the enclosed prepaid return label clearly onto the outer flat face of the package, ensuring any original delivery barcodes or address details are completely covered.

Step 3 — Hand Over to the Carrier

Take your parcel to the nearest post office branch or designated courier collection drop-off location specified on the return label. Always request and retain a proof of postage receipt until your return and refund are fully completed.

  • Return Postage: £0.00 for eligible returns
  • Restocking Fee: £0.00 / Zero cost
  • Return Route: Mail return using the prepaid label supplied inside your parcel

5. Damaged, Defective or Incorrect Items

We pack our vehicle protection equipment with reinforced cartons, but transit mishaps can occasionally happen. If a cover arrives with torn seams, broken buckles, bent shelter poles, or if an incorrect size was dispatched, please inform our team within 48 hours of receipt (or as soon as reasonably possible).

Please email support@sparesdirectltd.co.uk with your Order Number, a brief summary of the fault, and clear photographs showing the defect or the incorrect size label received.

Where a product is faulty, damaged, or incorrectly supplied, we will provide an immediate remedy in accordance with UK consumer law (including free replacement parts, an exchange, or a 100% full refund). You will never be asked to pay return carriage for damaged or incorrectly delivered goods.

6. Returns Inspection & Refund Settlement (Within 3 Days)

To ensure total clarity, our entire inspection and refund process is completed within a single, guaranteed timeframe:

  • Total Processing Time (Within 3 Days): Within 3 business days of receiving your returned item at our warehouse, our team will complete the product inspection and issue your full refund directly back to your original payment card (Visa or Mastercard).
  • Statutory Consumer Protection: The inspection of returned goods does not limit or affect your statutory cancellation rights under applicable UK consumer protection law.
  • Settlement Currency & Zero Fees: All refunds are issued in British Pounds Sterling (GBP / £) with zero restocking fees or hidden administrative deductions.
  • Banking Clearing Timeframe: Once our team has issued your refund within our 3-business-day window, please allow your card issuer's standard clearing timeframe (typically 3–5 working days) for the credit to appear on your bank statement.

7. Customer Service & Business Registration

  • Trading Brand: Spares Direct Ltd
  • Company Legal Name: SPARES DIRECT LIMITED
  • Company Registration Code: 03020507 (Incorporated in England and Wales since 1995)
  • Premises & Postal Address: 861 Harrow Road, London, NW10 5NH, United Kingdom
  • Telephone Support: +44 20 8960 1000
  • Support Email Desk: support@sparesdirectltd.co.uk
  • Customer Service Desk: Monday to Friday, 9:00 AM to 5:00 PM (UK Time / GMT/BST)

8. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The version applicable to your purchase will always be published on this website. Any updates will not affect statutory rights that apply to orders already placed.